1. Cancellation
Cancellation charges depend on how much time remains before the scheduled rental start time.
| Cancellation Time | Applicable Charge |
|---|---|
| 48 hours or more before rental start | No cancellation charge |
| 24–48 hours before rental start | 25% of booking amount |
| 12–24 hours before rental start | 50% of booking amount |
| Less than 6 hours before rental start | 100% of booking amount |
| After rental start / No-show | 100% of booking amount |
Important: Cancellation charges are calculated on the applicable booking/rental amount and may include non-refundable charges where applicable.
2. Modification / Rescheduling
Customers may request modification or rescheduling of a confirmed booking subject to vehicle availability and operational feasibility.
- Modification requests should be made as early as possible.
- Changes to rental dates, duration, vehicle or pickup/return details may result in a revised rental amount.
- Rescheduling is not guaranteed until confirmed by CarAndCab.
- If the revised booking has a higher applicable rental price, the difference shall be payable by the customer.
- If the revised booking has a lower price, any eligible refund will be processed according to the applicable refund rules.
3. Security Deposit
A security deposit may be collected before or at the time of vehicle handover, depending on the vehicle category and booking terms.
- The security deposit is held as protection against damage, traffic violations, unpaid charges, late return, missing documents, fuel shortage, cleanliness charges or other recoverable amounts.
- The deposit is not considered rental income unless an applicable charge becomes payable.
- After completion of the rental and verification of outstanding liabilities, the eligible balance will be released/refunded according to the applicable process.
- Any valid deductions will be communicated to the customer wherever reasonably possible.
Refund of the security deposit is subject to clearance of all applicable dues and verification requirements.
4. Pricing / Rental Plan / Extra KM
The rental price displayed or communicated at the time of booking is based on the selected vehicle, rental duration, applicable rental plan and booking conditions.
- Different vehicles may have different hourly, daily, weekend or long-duration rates.
- Extra kilometres beyond the included kilometre limit may be charged at the applicable per-kilometre rate.
- Additional hours beyond the selected rental period may attract extension or late-return charges.
- Tolls, parking, FASTag, traffic fines, fuel and other usage-related expenses may be payable separately unless expressly included.
- Applicable taxes and statutory charges may be added where required.
5. Fuel
The vehicle should normally be returned with the fuel level agreed at the time of handover.
- Any fuel shortage at return may be charged to the customer.
- Where applicable, a fuel handling or refuelling service charge may also be imposed.
- Customers are responsible for ensuring that the correct fuel type is used in the vehicle.
6. Late Return / Extension
The vehicle must be returned at the agreed date and time unless an extension has been expressly approved by CarAndCab.
Unauthorised late return may result in additional rental charges and applicable operational penalties.
- Extension requests should be made before the original rental period expires.
- Extension is subject to vehicle availability.
- Additional hours/days will be charged according to the applicable rental rate.
- Late return may affect another customer's confirmed booking and may therefore result in additional recoverable costs.
7. Early Return
If the customer returns the vehicle before the booked rental period ends, the unused rental period does not automatically qualify for a refund.
Any refund or adjustment will depend on the applicable booking terms and the circumstances of the early return.
8. Documents & Eligibility
The customer must provide valid and acceptable documents required for vehicle rental and verification.
- Valid driving licence.
- Valid identity/address documentation where required.
- Any additional verification documents requested for a particular booking.
- The customer must satisfy the applicable age, driving and eligibility requirements.
Failure to provide required documents or failure to satisfy eligibility requirements may result in cancellation or refusal of vehicle handover.
9. Delivery / Pickup Delay
Where vehicle delivery or pickup is selected, reasonable operational delays may occasionally occur due to traffic, weather, vehicle availability, verification or other operational circumstances.
Where a customer-caused delay occurs during pickup or handover, applicable waiting or operational charges may apply.
Where specifically applicable, waiting charges may be calculated at ₹50 per 15 minutes.
10. Traffic / Parking / Toll / FASTag
The customer is responsible for traffic, parking, toll and road-use charges incurred during the rental period unless expressly stated otherwise.
- FASTag/toll charges may be recovered from the customer.
- Parking charges are the customer's responsibility.
- Traffic challans and penalties attributable to the customer will be recoverable.
- Administrative or processing charges may apply where permitted under the applicable booking terms.
11. Speeding & Safe Driving
The customer must operate the vehicle safely, responsibly and in accordance with applicable traffic laws.
Speeding, dangerous driving, repeated traffic violations or reckless use of the vehicle may result in penalties, recovery of losses and termination of the rental.
- Any challan or government penalty resulting from speeding is payable by the customer.
- Where a specific company penalty applies, the customer will be liable for the applicable amount.
- Repeated or serious violations may result in suspension or restriction of future rentals.
12. Smoking / Alcohol / Intoxicated Driving
Smoking inside the vehicle is prohibited unless expressly permitted by CarAndCab.
Driving under the influence of alcohol, drugs or any intoxicating substance is strictly prohibited.
- Smoking-related cleaning or restoration charges may be recovered from the customer.
- Alcohol or intoxication-related incidents may result in immediate termination of the rental.
- Any resulting damage, penalty, legal liability or recovery cost will be the customer's responsibility.
13. Vehicle Cleanliness
The vehicle should be returned in a reasonably clean condition consistent with normal use.
- Excessive dirt, stains, food waste, mud, spills or other unusual contamination may attract cleaning charges.
- Smoking-related odour or residue may attract additional cleaning/restoration charges.
- Any applicable cleaning charge will depend on the extent of cleaning required.
14. Damage / Accident / Vehicle Condition
The customer is responsible for taking reasonable care of the vehicle throughout the rental period.
Any damage, accident, misuse or loss occurring during the customer's possession may be assessed and recovered according to the circumstances and applicable terms.
- The customer must immediately inform CarAndCab after an accident or significant vehicle damage.
- The customer must not arrange unauthorised repairs without approval except where necessary to prevent immediate further damage.
- Photos, videos, inspection reports, repair estimates and other reasonable evidence may be used for assessment.
- Damage caused by negligent, prohibited or unauthorised use may be fully recoverable.
15. Unauthorized Driver
Only the customer and any driver specifically approved and recorded by CarAndCab may operate the vehicle.
Allowing an unauthorised person to drive the vehicle is a violation of the rental terms.
- The customer remains responsible for the vehicle while it is in their possession.
- Any damage, accident, penalty or loss resulting from an unauthorised driver may be recovered from the customer.
- CarAndCab may terminate the rental in case of serious or repeated violations.
16. Key Loss / Non-return
The customer is responsible for the vehicle key during the rental period.
Loss, theft, damage or non-return of the key may result in recovery of replacement, programming, locksmith, towing or related costs.
Where applicable, a minimum charge of ₹2,000 may apply depending on the vehicle and key system.
17. Wrong Return Location
The vehicle must be returned to the agreed return location unless an alternative location has been approved by CarAndCab.
Returning the vehicle to an unauthorised location may result in recovery of transportation, collection, towing, fuel, staff and operational expenses.
Depending on the location and circumstances, applicable recovery charges may be ₹1,000–₹2,000 or the actual reasonable recovery cost, whichever is applicable.
18. Personal Belongings
Customers are responsible for their personal belongings and valuables kept inside the vehicle.
CarAndCab is not responsible for loss, theft or damage to personal belongings left inside the vehicle unless required otherwise by applicable law.
Customers should carefully check the vehicle before returning it.
19. Vehicle Use Restrictions
The vehicle must be used only for lawful and permitted purposes.
- No racing, speed testing or competitive driving.
- No use for illegal activities.
- No commercial passenger or goods transportation unless expressly authorised.
- No sub-renting or transfer of possession to another person.
- No towing or pushing of other vehicles unless specifically authorised.
- No modification or alteration of the vehicle.
- No use in prohibited or unsafe areas where such use may expose the vehicle to unreasonable risk.
Violation of these restrictions may result in termination of the rental and recovery of applicable losses and penalties.
20. Breakdown / Mechanical Failure
If a genuine mechanical or technical failure occurs during the rental period, the customer should immediately contact CarAndCab for assistance.
- Customers should not undertake major repairs without prior approval.
- CarAndCab may arrange roadside assistance, inspection or an alternative operational solution where reasonably possible.
- Where the breakdown is not caused by customer misuse or negligence, reasonable assistance will be provided according to operational availability.
21. Customer-Caused Breakdown / Recovery
Where a breakdown or immobilisation is caused by customer negligence, misuse, prohibited driving, accident, incorrect operation or other customer-related circumstances, the resulting costs may be recovered.
Recoverable costs may include towing, roadside assistance, repair, recovery, transportation and operational expenses.
22. Wrong Fuel
The customer is responsible for using the correct fuel type specified for the vehicle.
Wrong-fuel incidents may result in recovery of draining, towing, inspection, repair, fuel replacement and other related costs.
Where applicable, a minimum charge of ₹1,200 may apply, subject to the actual cost and circumstances.
23. Penalties & Other Recoverable Charges
CarAndCab may recover reasonable and applicable costs resulting from customer actions, violations or failure to comply with the rental terms.
| Charge / Situation | Applicable Recovery |
|---|---|
| Traffic challan / government penalty | Actual applicable amount |
| Parking / toll / FASTag | Actual applicable amount |
| Excessive cleaning | Based on cleaning requirement |
| Smoking-related cleaning | Applicable cleaning/restoration cost |
| Key loss / replacement | Actual replacement/recovery cost, subject to applicable minimum |
| Wrong return location | Applicable recovery/transportation cost |
| Damage / accident | Assessment and applicable repair/recovery cost |
| Customer-caused breakdown | Applicable assistance/recovery/repair cost |
Where a specific charge is not listed, reasonable actual costs may be recovered based on the circumstances and available evidence.
24. Outstanding Dues
Any amount remaining payable after completion of the rental must be cleared by the customer.
Outstanding amounts may include rental extensions, extra kilometres, fuel, tolls, FASTag, parking, traffic penalties, damage, cleaning, recovery or other applicable charges.
Where permitted, outstanding dues may be adjusted against the security deposit or other amounts held by CarAndCab.
25. Refunds
Eligible refunds will be processed after verification of the booking, cancellation, payment and any applicable outstanding charges.
- Refund eligibility depends on the applicable cancellation and booking terms.
- Refunds may be reduced by applicable cancellation charges, deductions or outstanding dues.
- Security deposit refunds are subject to completion of the required verification and clearance process.
- Refund processing time may depend on the payment method, banking partner or payment gateway.
Any refund amount communicated by CarAndCab will be based on the applicable policy and verified booking records.
26. Company-Initiated Cancellation
CarAndCab may cancel or decline a booking in circumstances where vehicle availability, verification, documentation, safety, operational requirements or other legitimate business considerations prevent fulfilment of the booking.
Where CarAndCab cancels a confirmed booking for reasons attributable to the company and no customer liability applies, the eligible booking amount will be refunded according to the applicable payment process.
27. Force Majeure
CarAndCab shall not be responsible for inability or delay in providing services caused by circumstances beyond reasonable control.
Such circumstances may include natural disasters, severe weather, government restrictions, riots, strikes, civil disturbances, accidents, road closures, regulatory restrictions, emergencies, technical infrastructure failures or other exceptional events.
Where reasonably possible, CarAndCab may offer an alternative arrangement, rescheduling or applicable refund depending on the circumstances.
28. Fair Assessment
CarAndCab aims to assess damage, deductions, penalties and recoverable charges fairly and reasonably based on the circumstances of each case.
Assessment may consider vehicle inspection records, photographs, videos, booking information, handover/return condition, invoices, repair estimates, GPS or operational records where applicable, and other relevant evidence.
Customers may contact CarAndCab if they believe a charge or deduction requires clarification.
29. Acceptance
By making a booking, making payment, accepting vehicle handover or using a CarAndCab vehicle, the customer acknowledges that they have read, understood and agreed to the applicable rental, cancellation, fee and refund terms.
This policy should be read together with the applicable booking confirmation, rental agreement, Terms & Conditions and other applicable policies published by CarAndCab.
30. Contact & Support
If you have questions regarding cancellation, refund, security deposit, damage assessment, charges or any other rental-policy matter, please contact CarAndCab through the support details provided on the website or in your booking confirmation.
CarAndCab — Self Drive Car Rental
For booking-specific queries, please keep your booking reference available so that the support team can locate and review the relevant booking records.
