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CARANDCAB FAQ

Frequently Asked Questions.

Everything you need to know about booking, renting and driving a CarAndCab self drive car.

BOOKING

Booking & Reservations

How can I book a self drive car with CarAndCab?

You can search for an available car on CarAndCab by selecting your location, pickup date and return date. Choose the car that suits your requirements, review the rental details and complete the booking process online.

Can I choose the car I want to rent?

Yes. Available vehicles are displayed during the booking process so you can select a car according to your preferred seating capacity, fuel type, transmission and rental requirements.

Can I modify my booking after making a reservation?

Booking modifications may be possible depending on vehicle availability and your rental conditions. Contact our support team as soon as possible if you need to change your booking.

DOCUMENTS & ELIGIBILITY

Documents & Requirements

What documents are required to rent a car?

Valid identity and driving documents are required for a self drive rental. The exact documents may vary depending on the booking and customer requirements. Please keep your original valid driving licence and required identification documents available for verification.

What is the minimum age to rent a self drive car?

Eligibility depends on the vehicle and rental requirements. Customers must have a valid driving licence and meet the applicable age requirements for the selected vehicle.

Can someone else drive my rental car?

Only authorised drivers who meet the applicable rental requirements should drive the vehicle. Please contact CarAndCab before adding another driver to your rental.

PRICING

Pricing & Security Deposit

How is the rental price calculated?

Rental pricing depends on the selected vehicle, rental duration, location and applicable rental conditions. The amount displayed during the booking process should be reviewed before confirming your reservation.

Is a security deposit required?

A refundable security deposit may be applicable depending on the selected vehicle and rental terms. Any applicable deposit should be reviewed during the booking process.

Are taxes or additional charges included in the rental price?

Applicable taxes, fees and additional rental charges can depend on the vehicle, booking and rental conditions. Always review the fare details before completing your booking.

PICKUP & RETURN

Pickup, Return & Rental

Where can I collect the rental car?

Pickup arrangements depend on the selected booking and available service location. Your confirmed booking will contain the applicable pickup details.

What should I check when receiving the car?

Before starting your journey, check the vehicle's exterior condition, fuel level, documents and other rental information. Any existing damage should be reported according to the pickup procedure.

What happens if I return the car late?

Late-return charges may apply depending on the rental terms and additional time used. Please contact the CarAndCab team as soon as possible if you expect to return the vehicle late.

Can I extend my rental period?

Rental extensions may be available subject to vehicle availability and applicable rental conditions. Contact our team before your original return time if you need additional hours or days.

CANCELLATION

Cancellation & Changes

Can I cancel my booking?

Cancellation is subject to the cancellation terms associated with your booking. Please review the cancellation policy and applicable conditions before cancelling.

Will I receive a refund after cancellation?

Any applicable refund depends on the cancellation policy, booking conditions and timing of the cancellation. Please refer to the cancellation terms attached to your booking.

TRAVEL

Local & Outstation Travel

Can I take a CarAndCab rental outside the city?

Outstation travel may be available for eligible vehicles and bookings. Please check the applicable rental conditions and inform the CarAndCab team about your travel requirements where necessary.

How are extra kilometres charged?

Each rental plan may include a specified kilometre allowance. Additional kilometres, where applicable, are charged according to the rate associated with your selected rental plan.

SUPPORT

Help During Your Rental

What should I do if the rental car breaks down?

Contact CarAndCab support as soon as possible and follow the instructions provided by our team. Avoid arranging major repairs without contacting the rental team first unless required for immediate safety.

How can I contact CarAndCab?

You can contact CarAndCab at +91 8851815197 for rental-related assistance.

READY TO DRIVE?

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