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CARANDCAB

Terms & Conditions

Please read these Terms & Conditions carefully before using the CarAndCab website, booking our vehicles or using our rental services.

CARANDCAB — TERMS & CONDITIONS

Last Updated: 9 September 2026

These Terms & Conditions (“Terms”, “Terms and Conditions” or “Agreement”) govern your access to and use of the CarAndCab website, mobile applications, online booking systems and vehicle rental and mobility services operated by CarAndCab (“CarAndCab”, “Company”, “we”, “us” or “our”).

CarAndCab provides vehicle rental and related mobility services, including self-drive car rentals and, where specifically offered and booked, car-with-driver and outstation services.

By accessing our website or application, creating an account, making a booking, making a payment, accepting delivery of a vehicle, or using any CarAndCab service, you confirm that you have read, understood and agreed to these Terms and the other policies applicable to your booking.

If you do not agree with these Terms, please do not access the website/application or use CarAndCab services.

1. ABOUT CARANDCAB

CarAndCab is a vehicle rental and mobility service provider operating primarily in Noida, Ghaziabad, Greater Noida, Delhi NCR and other locations where services may be made available.

The exact vehicle, rental plan, location, duration, included kilometres, additional kilometre charges, deposit, delivery/pickup charges, taxes and other applicable charges may vary according to the booking, vehicle category, location, rental duration and availability.

These Terms apply together with the following documents, where applicable:

  • Fee, Cancellation & Refund Policy

  • Privacy Policy

  • Booking confirmation and invoice

  • Vehicle-specific rental terms

  • Applicable fare/rate card

  • Any additional terms displayed during the booking process

Where a booking-specific term differs from a general website statement, the booking-specific term applicable to that reservation will prevail for that booking.

2. DEFINITIONS

For these Terms:

“Customer”, “User”, “Renter”, “you” or “your” means the person making a booking, registering an account, receiving the vehicle or using a CarAndCab service.

“Vehicle” means the car or other vehicle provided by CarAndCab for the applicable rental period.

“Rental Period” means the date and time between the scheduled vehicle pickup/handover and the scheduled return time stated in the booking.

“Rental Charges” means the applicable amount charged for the selected vehicle, rental duration and plan.

“Security Deposit” means the refundable amount collected or authorised before or during vehicle handover, subject to the applicable booking terms.

“Authorised Driver” means the customer or any additional driver who has been expressly approved and verified by CarAndCab before operating the vehicle.

3. ELIGIBILITY

To rent or operate a vehicle, you must satisfy the eligibility requirements applicable to the vehicle category and booking.

Unless a different minimum requirement is specifically displayed for a particular vehicle or booking:

  • The primary renter must be at least 21 years of age.

  • The renter must hold a valid driving licence legally permitting the operation of the booked vehicle in India.

  • The driving licence must be valid throughout the rental period.

  • CarAndCab may require minimum driving experience depending on the vehicle category.

  • Premium, high-performance or special-category vehicles may have additional age, experience or verification requirements.

  • CarAndCab may refuse vehicle handover where eligibility requirements are not satisfied.

Meeting the minimum age requirement alone does not guarantee approval for a particular vehicle.

4. CUSTOMER REGISTRATION AND ACCOUNT

Certain CarAndCab services require registration or verification before a booking can be completed.

You agree to provide accurate, current and complete information, including where requested:

  • Full name

  • Mobile number

  • Email address

  • Address

  • Driving licence details

  • Government-issued identity information

  • Additional driver information

  • Payment-related information

  • Other information reasonably required for verification, security or service delivery

You must not create accounts using false identities or another person's information.

You must not maintain multiple accounts for the purpose of bypassing restrictions, promotions, verification requirements or other Company controls.

CarAndCab may suspend or terminate an account where information is false, misleading, fraudulent, incomplete or materially outdated.

5. OTP, ACCOUNT AND SECURITY

CarAndCab may use OTP-based authentication and other security mechanisms for account access and booking verification.

You are responsible for:

  • keeping OTPs confidential;

  • not sharing OTPs with another person;

  • protecting access to your registered mobile number and account;

  • promptly informing CarAndCab of suspected unauthorised access;

  • ensuring that information submitted through your account is accurate.

CarAndCab will not ordinarily ask customers to disclose an OTP through an unsolicited call, message or third-party communication.

If you believe that your account has been compromised, you must contact CarAndCab promptly.

6. CUSTOMER VERIFICATION AND KYC

CarAndCab may require verification of identity, address, age, driving eligibility and other information before confirming or fulfilling a booking.

Depending on the booking, verification may include:

  • Original valid driving licence

  • Government-issued identity document

  • Address proof

  • Photograph/selfie or other identity verification

  • Additional driver documents

  • Other documents reasonably required for fraud prevention, regulatory compliance or vehicle handover

The documents presented at vehicle handover must belong to the person named on the booking and must match the verified booking information.

Photocopies, screenshots or digital copies may not be accepted where original documents are specifically required for handover.

If required documents are missing, expired, invalid, inconsistent or cannot be satisfactorily verified, CarAndCab may refuse vehicle handover and treat the booking in accordance with the applicable cancellation/refund policy.

7. BOOKING AND RESERVATION

A booking request does not automatically guarantee vehicle handover.

A booking becomes confirmed only after:

  1. the required information and verification have been completed;

  2. the selected vehicle/service is available;

  3. the applicable payment has been successfully received or authorised; and

  4. CarAndCab has issued a booking confirmation or otherwise confirmed the reservation.

The booking confirmation may specify:

  • Vehicle/category

  • Pickup and return location

  • Pickup and return date/time

  • Rental duration

  • Included kilometres

  • Additional kilometre rate

  • Rental charges

  • Taxes

  • Delivery/pickup charges

  • Security deposit

  • Cancellation conditions

  • Other applicable charges

8. VEHICLE AVAILABILITY AND SUBSTITUTION

CarAndCab makes reasonable efforts to provide the vehicle or vehicle category confirmed in the booking.

However, circumstances such as:

  • mechanical failure;

  • accident or damage involving the reserved vehicle;

  • previous renter's late return;

  • safety concerns;

  • maintenance requirements;

  • operational issues; or

  • circumstances outside CarAndCab's reasonable control

may affect vehicle availability.

Where reasonably possible, CarAndCab may provide a comparable vehicle, upgrade or alternative arrangement.

If CarAndCab cannot provide a suitable alternative, the applicable unused booking amount may be refunded in accordance with the circumstances and applicable refund policy.

9. PRICING, TAXES AND PAYMENT

All applicable charges will be communicated through the booking process, quotation, invoice or other applicable communication.

Depending on the booking, charges may include:

  • Rental charges

  • Delivery/pickup charges

  • Taxes

  • Security deposit

  • Additional kilometre charges

  • Late return charges

  • Fuel charges

  • FASTag/toll charges

  • Parking charges

  • Traffic challans/fines

  • Cleaning charges

  • Damage or recovery charges

  • Other disclosed service or administrative charges

The customer is responsible for paying all charges applicable to the booking and rental.

CarAndCab may suspend or refuse vehicle handover where required payments have not been completed.

10. SECURITY DEPOSIT

A refundable security deposit may be required before vehicle handover.

The amount may vary according to:

  • vehicle category;

  • rental duration;

  • customer profile/verification requirements;

  • location;

  • type of rental; and

  • other booking-specific factors.

The security deposit is not a rental fee.

Subject to inspection and reconciliation, CarAndCab may deduct applicable amounts from the deposit for:

  • vehicle damage;

  • missing accessories or equipment;

  • fuel shortage;

  • excessive cleaning;

  • late return;

  • unpaid rental extension;

  • FASTag/tolls;

  • parking;

  • traffic challans;

  • keys or document loss;

  • recovery or towing;

  • misuse;

  • other amounts lawfully payable under the booking.

Eligible remaining deposit amounts will be refunded according to the applicable refund process and timeline communicated by CarAndCab.

Where a final charge is not yet known, including certain delayed traffic challans or third-party charges, CarAndCab may retain a reasonable amount until the liability can be determined.

11. RENTAL PERIOD

The rental begins at the scheduled handover/pickup time and ends when the vehicle is returned to CarAndCab or its authorised representative at the approved location and the return is accepted.

The customer does not acquire any ownership interest in the vehicle.

Possession of the vehicle after the agreed rental period without an approved extension may result in additional charges and, depending on the circumstances, recovery of the vehicle.

12. VEHICLE HANDOVER

At handover, the customer should inspect and verify:

  • Exterior condition

  • Interior condition

  • Existing scratches/dents

  • Tyres

  • Fuel level

  • Odometer reading

  • Accessories

  • Documents, where applicable

  • Vehicle photographs/video

  • Any other condition recorded in the handover report

The customer should immediately report any discrepancy before leaving the pickup location.

Photographs, videos, inspection records, telematics records and other reasonable evidence may be used to establish the vehicle's condition at handover and return.

13. AUTHORISED DRIVERS

Only the customer named on the booking and any additional driver expressly approved and verified by CarAndCab may drive the vehicle.

The customer must not allow:

  • friends;

  • relatives;

  • colleagues;

  • guests;

  • employees; or

  • any other unauthorised person

to operate the vehicle.

The customer remains responsible for ensuring that every authorised driver complies with these Terms.

Allowing an unauthorised person to drive may result in termination of the rental and recovery of applicable losses, damages, charges and expenses.

14. VEHICLE USE

The vehicle must be operated responsibly, safely and in accordance with:

  • applicable Indian laws;

  • Motor Vehicles laws and regulations;

  • traffic rules;

  • road conditions;

  • manufacturer's operating requirements; and

  • CarAndCab's rental instructions.

The customer must:

  • use the vehicle with reasonable care;

  • keep the vehicle securely locked when unattended;

  • use the correct fuel;

  • monitor warning lights and vehicle condition;

  • immediately report mechanical or safety issues;

  • comply with applicable traffic and parking rules.

15. PROHIBITED USE

Unless expressly authorised in writing, the vehicle must not be used for:

  • racing or speed testing;

  • rallies or motorsport;

  • stunts or dangerous driving;

  • drifting;

  • driving under the influence of alcohol, drugs or intoxicating substances;

  • illegal activities;

  • transportation of prohibited goods;

  • commercial passenger transportation;

  • taxi or ride-hailing operations;

  • sub-rental or sub-leasing;

  • towing another vehicle;

  • carrying loads beyond permitted capacity;

  • transporting hazardous materials;

  • off-road or unsuitable terrain driving;

  • deliberate water/flood damage exposure;

  • vehicle modification;

  • tampering with GPS, telematics, odometer or safety systems;

  • tampering with registration or identification systems;

  • use outside authorised geographic restrictions;

  • any other activity that may materially endanger the vehicle, occupants or public.

CarAndCab may immediately terminate a rental where continued use creates a significant safety, legal or asset-protection risk.

16. SPEEDING AND UNSAFE DRIVING

Customers must comply with all applicable speed limits and road conditions.

The customer must never drive at a speed that is unsafe for the road, weather, traffic or vehicle conditions.

CarAndCab may use available vehicle/telematics information and other evidence to investigate serious speeding, dangerous driving or suspected misuse.

Repeated or serious violations may result in:

  • additional charges where applicable;

  • termination of the rental;

  • recovery of the vehicle;

  • suspension of the customer account;

  • recovery of resulting losses; and/or

  • reporting to the appropriate authority where legally required.

17. ALCOHOL, DRUGS AND INTOXICATED DRIVING

Driving while under the influence of alcohol, narcotics or any intoxicating substance is strictly prohibited.

The vehicle must not be used for illegal drug-related activity or any unlawful activity.

Where intoxicated driving or illegal use is suspected, CarAndCab may take immediate steps to protect the vehicle, occupants and public, including terminating the rental and recovering the vehicle.

18. SMOKING AND CLEANLINESS

Smoking or vaping inside the vehicle is prohibited unless specifically permitted for a particular vehicle.

Customers must return the vehicle in a reasonably clean condition, allowing for normal use.

Charges may apply for:

  • smoke odour;

  • tobacco residue;

  • stains;

  • food spills;

  • excessive mud/dirt;

  • biohazard contamination;

  • excessive interior cleaning;

  • damage caused by inappropriate use.

Applicable charges will be based on the nature and extent of cleaning or restoration required.

19. FUEL POLICY

The vehicle's fuel level may be recorded at handover.

Unless a different fuel arrangement is specified in the booking, the vehicle should be returned with substantially the same fuel level.

If the vehicle is returned with less fuel, CarAndCab may charge:

  • the applicable fuel cost; and

  • an applicable refuelling/service charge.

Extra fuel left in the vehicle is generally not refundable unless specifically agreed otherwise.

20. KILOMETRES AND RENTAL PLANS

The applicable booking may have:

  • limited kilometres;

  • unlimited kilometres;

  • daily kilometre allowance; or

  • another specified mileage plan.

The applicable included kilometres and additional kilometre rate will be displayed or communicated with the booking.

Additional kilometres beyond the applicable allowance will be charged at the rate applicable to the booking.

The customer should review the kilometre plan before completing payment.

21. FASTAG, TOLLS, PARKING AND TRAFFIC CHARGES

All tolls, FASTag charges, parking charges and traffic-related charges incurred during the customer's rental period are the customer's responsibility unless specifically included in the booking.

FASTag/toll transactions may be reconciled after the rental because some transactions may appear after vehicle return.

CarAndCab may recover such charges from the security deposit or invoice them separately.

Traffic challans or penalties attributable to the customer's use of the vehicle remain the customer's responsibility, including where the official notice is received after the rental has ended.

Where applicable, reasonable administrative/recovery charges may also be payable.

22. OUTSTATION AND INTERSTATE TRAVEL

Outstation or interstate travel is permitted only where allowed by the applicable booking.

Customers must comply with:

  • state and local transport requirements;

  • applicable permits;

  • traffic laws;

  • route restrictions;

  • vehicle-use restrictions; and

  • any specific instructions communicated by CarAndCab.

Certain vehicles, routes or destinations may be restricted for safety, operational, regulatory or insurance reasons.

The customer must not take the vehicle into restricted areas without prior approval.

23. ACCIDENT, DAMAGE OR BREAKDOWN

The customer must immediately notify CarAndCab if:

  • an accident occurs;

  • the vehicle is damaged;

  • the vehicle breaks down;

  • a warning light indicates a serious problem;

  • a tyre or wheel is damaged;

  • the vehicle is involved in a third-party incident;

  • the vehicle is stolen or suspected to be stolen; or

  • the customer cannot safely continue driving.

In case of an accident or serious incident, the customer should:

  1. prioritise the safety of all persons;

  2. contact emergency services where required;

  3. inform CarAndCab as soon as reasonably possible;

  4. cooperate with police/authorities where required;

  5. provide accurate incident information;

  6. not admit liability on behalf of CarAndCab;

  7. not arrange major repairs without prior approval except where immediately necessary for safety.

Failure to report an accident or material damage promptly may increase the customer's financial responsibility where the failure causes or increases additional loss.

24. DAMAGE AND CUSTOMER LIABILITY

The customer must return the vehicle in substantially the condition in which it was provided, allowing for reasonable normal wear and tear.

The customer may be responsible for losses resulting from:

  • negligent driving;

  • misuse;

  • unauthorised driving;

  • prohibited use;

  • accident caused by the customer's actions;

  • interior damage;

  • tyre/wheel damage caused by misuse;

  • glass damage;

  • lost keys;

  • missing accessories;

  • wrong fuel;

  • water/flood damage caused by inappropriate use;

  • tampering;

  • towing/recovery;

  • other customer-caused damage.

Where insurance is applicable, the customer's liability will also depend on the applicable insurance terms, exclusions, deductibles/excess and circumstances of the incident.

Insurance does not automatically eliminate the customer's responsibility for losses excluded from coverage or caused by prohibited or negligent use.

25. WRONG FUEL

Customers must verify the correct fuel type before refuelling.

If wrong fuel is added, the customer may be responsible for:

  • draining and recovery;

  • towing;

  • cleaning/flushing;

  • replacement parts;

  • mechanical damage;

  • labour;

  • vehicle downtime;

  • consequential operational costs reasonably attributable to the incident.

The customer must not continue driving a vehicle after discovering that incorrect fuel has been added.

26. BREAKDOWN AND MECHANICAL FAILURE

Where a vehicle develops a genuine mechanical failure not caused by customer misuse, CarAndCab will make reasonable efforts to provide assistance.

Depending on the circumstances, CarAndCab may:

  • arrange roadside assistance;

  • arrange repair;

  • provide a replacement vehicle subject to availability; or

  • provide another reasonable solution.

Replacement vehicles are subject to availability and may not always be available in the same location or category.

Where a breakdown results from misuse, negligence, wrong fuel, accident, unauthorised modification or another customer-caused event, the customer may be responsible for the resulting costs.

27. LATE RETURN AND EXTENSION

The vehicle must be returned at the agreed date, time and location.

If additional time is required, the customer must request an extension before the scheduled return time.

Extensions are subject to vehicle availability and CarAndCab approval.

Continuing to retain the vehicle after the scheduled return time without approval may result in additional rental and/or late-return charges as specified in the applicable booking or rate policy.

A customer must not assume that an extension is approved merely because a request has been submitted.

28. EARLY RETURN

Returning a vehicle earlier than the booked return time does not automatically entitle the customer to a refund.

Any refund or adjustment for an early return will be governed by the applicable booking terms and Fee, Cancellation & Refund Policy.

29. VEHICLE RETURN

The customer must return the vehicle:

  • at the agreed location;

  • within the agreed time;

  • with the required keys and accessories;

  • with the applicable fuel level;

  • without unauthorised modifications; and

  • in reasonably acceptable condition.

If a different return location is required, prior approval may be necessary and additional charges may apply.

Failure to return the vehicle as agreed may result in recovery action and additional charges.

30. KEYS, ACCESSORIES AND VEHICLE DOCUMENTS

The customer is responsible for all keys, remote controls, documents, tools, spare tyres and accessories supplied with the vehicle.

Loss, theft or damage may result in charges for replacement, programming, recovery and associated costs.

Vehicle documents must not be removed, altered, copied for unauthorised purposes or retained after the rental.

31. PERSONAL BELONGINGS

Customers are responsible for their personal belongings.

CarAndCab is not responsible for loss or damage to personal belongings left in a vehicle, except to the extent liability cannot lawfully be excluded.

Customers should check the vehicle carefully before completing the return.

Where an item is found, CarAndCab may make reasonable efforts to contact the customer and facilitate its return. Delivery/courier costs, where applicable, may be payable by the customer.

32. CANCELLATION AND MODIFICATION

Cancellation and modification of bookings are governed by the CarAndCab Fee, Cancellation & Refund Policy and any booking-specific cancellation terms shown before payment.

Cancellation charges may depend on:

  • time remaining before the scheduled start;

  • rental duration;

  • vehicle/category;

  • promotional terms;

  • payment method;

  • booking type; and

  • whether the rental has already commenced.

A booking may also be cancelled or refused where mandatory verification or eligibility requirements are not satisfied.

The applicable refund amount will be calculated according to the policy applicable to the booking.

33. NO-SHOW AND DOCUMENT FAILURE

If the customer fails to appear for a booking, cannot provide required original documents, fails verification, or is otherwise unable to take possession of the vehicle because of customer-related reasons, the booking may be treated as a cancellation/no-show.

Any applicable charges or refund will be determined under the applicable cancellation/refund policy.

34. COMPANY-INITIATED CANCELLATION

CarAndCab may cancel, suspend or refuse a booking where reasonably necessary, including in circumstances involving:

  • vehicle unavailability;

  • safety concerns;

  • failed verification;

  • invalid or mismatched documents;

  • suspected fraud;

  • non-payment;

  • breach of these Terms;

  • unauthorised use;

  • suspected illegal activity;

  • regulatory requirements;

  • vehicle damage or mechanical failure;

  • operational constraints;

  • force majeure; or

  • circumstances outside the Company's reasonable control.

Where CarAndCab cancels a confirmed booking for reasons not attributable to the customer, the Company will make reasonable efforts to provide an alternative or process the applicable refund.

35. CUSTOMER CONDUCT

Customers, passengers and persons accompanying them must treat CarAndCab employees, drivers, representatives and service partners respectfully.

Threatening behaviour, physical violence, harassment, abusive language, intimidation, discrimination, fraud or deliberate damage is prohibited.

CarAndCab may suspend service and take appropriate legal action where serious misconduct occurs.

36. CAR + DRIVER SERVICES

Where CarAndCab separately provides a car-with-driver/chauffeur service, additional terms may apply.

The customer must not:

  • physically or verbally abuse the driver;

  • force the driver to violate traffic laws;

  • demand unsafe driving;

  • demand unlawful activities;

  • interfere with the driver's safe operation of the vehicle;

  • ask the driver to conceal or falsify information.

Drivers are expected to follow applicable traffic and safety laws and CarAndCab operational standards.

The customer should report service complaints through official CarAndCab support channels.

37. PRIVACY AND PERSONAL DATA

CarAndCab collects and processes personal information in accordance with its Privacy Policy.

Depending on the service, information may include identity/KYC information, driving licence details, booking information, payment-related information, communication records, website/device information and, where applicable, vehicle/location or telematics information.

The Privacy Policy explains applicable collection, use, sharing, security, retention and customer rights.

The Privacy Policy forms part of the overall contractual framework governing use of CarAndCab services.

38. VEHICLE TRACKING AND TELEMATICS

Where a vehicle is equipped with GPS, telematics or other monitoring technology, CarAndCab may use relevant information for legitimate operational purposes such as:

  • vehicle security;

  • theft prevention/recovery;

  • safety monitoring;

  • trip/rental administration;

  • accident investigation;

  • vehicle maintenance;

  • compliance;

  • fraud prevention; and

  • resolution of disputes or claims.

Customers must not disconnect, disable, block, manipulate or tamper with such systems.

Applicable processing of personal data will be handled in accordance with the CarAndCab Privacy Policy and applicable law.

39. INTELLECTUAL PROPERTY

The CarAndCab website, application and associated materials may contain:

  • trademarks;

  • logos;

  • photographs;

  • graphics;

  • designs;

  • text;

  • software;

  • databases;

  • interfaces;

  • videos;

  • content; and

  • other intellectual property.

Unless expressly permitted by CarAndCab or applicable law, customers must not copy, reproduce, modify, distribute, commercially exploit, reverse engineer or otherwise misuse CarAndCab intellectual property.

Nothing in these Terms transfers ownership of any CarAndCab intellectual property to the customer.

40. THIRD-PARTY SERVICES AND LINKS

CarAndCab may use third-party service providers for functions such as:

  • payment processing;

  • OTP/SMS;

  • maps/location services;

  • cloud/technology services;

  • roadside assistance;

  • insurance;

  • communication;

  • analytics; and

  • other operational services.

Third-party services may be governed by their own terms and privacy policies.

CarAndCab is not responsible for independent third-party services to the extent permitted by applicable law.

41. ACCOUNT SUSPENSION AND TERMINATION

CarAndCab may suspend or terminate an account or refuse future bookings where there is reasonable evidence of:

  • fraud;

  • misuse;

  • repeated policy violations;

  • payment default;

  • unauthorised vehicle use;

  • document fraud;

  • unsafe driving;

  • abusive conduct;

  • vehicle damage caused by prohibited use;

  • illegal activity; or

  • other material breach of these Terms.

Termination does not remove amounts already owed by the customer.

42. LIMITATION OF LIABILITY

CarAndCab will use reasonable care to provide the booked service but does not guarantee uninterrupted availability of the website, application or every vehicle at every location and time.

To the extent permitted by applicable law, CarAndCab will not be responsible for indirect or consequential losses arising from circumstances outside its reasonable control.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

43. CUSTOMER INDEMNITY

To the extent permitted by law, the customer may be responsible for losses, claims, penalties, damages and reasonable expenses arising from:

  • breach of these Terms;

  • unauthorised vehicle use;

  • illegal use;

  • negligence;

  • fraud;

  • intentional misconduct;

  • unauthorised driving;

  • damage caused by misuse; or

  • failure to comply with applicable laws.

This does not create liability beyond what is legally recoverable.

44. FORCE MAJEURE

CarAndCab will not be responsible for failure or delay caused by circumstances reasonably beyond its control, including:

  • natural disasters;

  • floods;

  • severe weather;

  • government restrictions;

  • riots;

  • civil disturbances;

  • strikes;

  • accidents;

  • road closures;

  • regulatory actions;

  • public emergencies;

  • major technical failures; or

  • other extraordinary events.

Where reasonably possible, CarAndCab will communicate material impacts and attempt to provide an alternative or appropriate resolution.

45. COMPLAINTS AND CUSTOMER SUPPORT

Customers should raise complaints, disputes or service issues through official CarAndCab support channels as soon as reasonably possible.

For vehicle-related incidents, accidents, safety concerns or urgent rental issues, customers should contact CarAndCab immediately rather than waiting until the end of the rental.

For non-urgent complaints, CarAndCab will make reasonable efforts to review the matter and respond within a reasonable period.

46. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of India.

Subject to applicable law and any mandatory dispute-resolution mechanism, disputes arising from these Terms or CarAndCab services shall be subject to the jurisdiction of the competent courts having jurisdiction over the Company's applicable place of business/registered office.

Nothing in this clause prevents a customer from exercising any mandatory legal right available under applicable law.

47. CHANGES TO THESE TERMS

CarAndCab may update these Terms from time to time to reflect:

  • changes in services;

  • changes in law;

  • operational requirements;

  • security requirements;

  • changes to rental practices; or

  • improvements to customer services.

The latest version will be published on the CarAndCab website/application with an updated “Last Updated” date.

Changes will apply prospectively unless otherwise required by law.

The terms applicable to an already confirmed booking will be determined in accordance with the booking confirmation and applicable policies, subject to legally required changes.

48. ELECTRONIC ACCEPTANCE

These Terms may be accepted electronically through the website, application, booking process, checkbox, OTP verification, payment process or other electronic means.

Electronic acceptance, booking confirmation and associated electronic records may be retained as evidence of the transaction and the customer's acceptance of the applicable terms, subject to applicable law.

49. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to apply.

50. ENTIRE AGREEMENT

These Terms, together with the applicable booking confirmation, Fee, Cancellation & Refund Policy, Privacy Policy and any vehicle-specific or service-specific terms, constitute the contractual framework governing the customer's use of the applicable CarAndCab service.

If there is a conflict between documents, the applicable booking-specific terms will generally govern the particular transaction, subject to applicable law.

51. CONTACT CARANDCAB

CarAndCab — Self Drive Car Rental

Serving Noida, Ghaziabad, Greater Noida, Delhi NCR and other applicable locations.

Address:
FF01, Gopala Homes 1, Ambuj City, Baharampur, Tigri, Ghaziabad, Uttar Pradesh – 201009, India

Phone: +91 8851815197

Email: carncabindia@gmail.com

Website: www.carandcab.com

For booking-related issues, please use the official CarAndCab contact/support channels provided on the website or in your booking confirmation.

By using CarAndCab services, creating an account, making a booking, making payment or accepting a vehicle, you acknowledge that you have read and agreed to these Terms & Conditions and the policies applicable to your booking.

CarAndCab